Royal Surrey County Hospital

The Royal Surrey County Hospital (RSCH) is located on the outskirts of Guildford, and offers clinical care with one of the lowest mortality rates and one of the best performing A&E departments in the UK. It is situated close to the University of Surrey allowing it to offer opportunities for research and pioneering treatments.  The trust is a national leader in surgical training and key hole surgery; the MATTU (Minimal Access Therapy Training Unit) is one of the most advanced training centres for this type of surgery in the country.

  • 24 hour consultant led trauma service
  • Award winning paediatric orthopaedic services
  • Surgeons with international experience

Our orthopaedic department offers very high quality and comprehensive services for patients with bone and joint conditions.  The department also runs a consultant led 24 hour trauma service.    The orthopaedic department runs daily fracture clinics and trauma lists and patients can visit our outreach clinics at Haslemere, Cranleigh, Wonersh and East Horsley.

There are twelve orthopaedic consultants within the department who are experts in their field.  They are supported by specialist nurses and our physiotherapy and occupational therapy teams.

Guildford Upper Limb Consultants

Mr Peter Magnussen MBBS, MScOrth, FRCS. 

Clinic times:  
Monday pm, Friday am    
01483 406670 

Anthony Hearnden MBBS, BSc FRCS (Tr&Orth)    

Clinic times:  
Wednesday pm     
01483 406670

Mark Flannary MBBS, FRCS    

Clinic times: 
Friday am, Thursday pm   
01483 406670


Welcome to The Royal Surrey County Hospital

Information for patients coming into hospital

Introduction

All staff at the Royal Surrey County Hospital are committed to providing high quality care. Coming into hospital can be a worrying and difficult time. If you have any concerns about your visit, please talk to any member of staff, they are there to help you.  As we are a teaching hospital there may be times when students are present during your treatment. You should always be asked if this is acceptable and you do not have to agree.

What to bring with you

Please bring the following with you when you come into hospital -

  • Personal toiletries
  • Nightdress or pyjamas
  • Dressing gown
  • A pair of slippers
  • Any equipment that you use, such as a walking aid/hearing aid
  • Books/magazines etc
  • Any medicines that you are taking and any special cards giving details of current treatment

Only a small locker space for personal property is available.  Please try to mark all your belongings.

Please do not bring any valuables or large sums of money with you. The hospital cannot accept liability for any loss or damage to property.

An Amenity bed in an individual room may be available, please ask the Admissions Officer (see letter) about details and the charge for this.

On the day of admission

Please telephone the Admissions desk to confirm that a bed is available -

Telephone: 01483 571122 ext 4102

or Direct Line: 01483 464102

On arrival

Please report to the front desk and you will be directed to a ward or waiting room for the bed to become available. The nurse in charge of your care will make you welcome and show you the ward and its facilities.

While you are in hospital

All wards accommodate male and female patients in separate bays. If men and women need to share facilities, it is because of a clinical need (i.e. mixed high-dependency beds). If you have any concerns about this, please tell the ward staff.  The Ward Sister is responsible for the ward and will be able to reassure you about a problem or contact another health professional who may be able to help, for example - Care Manager/ Therapist etc.

If you would like information about your medical treatment you can ask the doctor on the ward round/ or an arrangement can be made for a doctor to see you with your relatives if needed.

Staff give only a limited amount of information over the telephone. It is helpful if only one family member is nominated to make enquiries about your progress.  Everyone working for the NHS has a legal duty to keep information about you confidential.

Visitors

Visiting hours are generally from 2.00pm to 8.00pm but do vary, so please enquire on your ward. Only two visitors are permitted at any one time.

Mobile phones must be switched off and not used in the hospital.

The NHS Trust has a strict No-Smoking policy, therefore smoking is not permitted in any part of the hospital, or outside areas.

The hospital has adopted a Minims! Handling approach to care, and you will be encouraged to move yourself whenever possible. You have a right to have a copy of any information about you that we store on computer (Data Protection Act 1984). In most cases, you are1 also permitted to know what is written in your health records (Access to Health Act 1990). A member of the nursing staff will be able to tell you about the procedure and the conditions that apply.

Your Patient Information Folder

This is provided at each bedside to give further information about the hospital's services. It contains information about how to make complaints/ offer compliments/ religious services etc.

Discharge

On the day of your discharge you will be required to vacate your bed by 10.00am, so

that it can be made ready for the next admission.

The large majority of people using the Trust's services respect the rights of other patients, and the integrity of the staff. However/ the Trust will take firm action against a minority who behave in a verbally or physically aggressive way on Trust premises.

Further information about the NHS can be found in the NHS Guide. This is available by telephoning the Health Literature Line free on 0800 555 777 from 8.00am to 6.00pm, or by visiting the website:www.nhs.uk/nhsguide.